Lifetime Warranty

All CustomUSB flash drives are warranted against defects in workmanship when subjected to normal usage for the lifetime of the product, and drives returned to CustomUSB will be repaired or replaced if broken at our sole discretion.

Custom drives will be repaired when possible but such repairs will normally be limited to replacement of electronics when possible. Duplication of company specific logos or names or images may not be possible but we will make every effort do to so. Your order is our top priority.

No specific or implied warranty applies to data stored on the drive either prior to original shipment (preloads) or after the drive has been distributed to end users.

IPMedia Holdings, Inc / dba CustomUSB is not responsible for any real or consequential damages caused by any program or data stored on any drive.

Cancellations, Replacements, Customer Service

Once your order has been printed, no further modifications or additions can be made to the graphics.

Please make sure that you examine and proofread all the documents you submit to us before placing your order.

If there is an issue with your order for any reason, we will make every effort to replace, fix, or refund your order. If you are not happy, neither are we.

Any question about any product or order should be directed first to your sales representative. They will be able to help you as they best know your order.

If you don't remember your specific salesperson, please call us at 800-447-0149 and we will route your call to the right party to help you.

Confused, not sure what you may be interested in, or would prefer to discuss your order with us over the phone?

You can also reach us toll-free at 800-447-0149 and one of our sales representatives will answer all your questions and help place your custom order.